CONTACT US FOR ANY QUESTIONS
FREQUENTLY ASKED QUESTIONS
We follow the Distance Contracts Act and thus you have the right to return ordered goods without stating any reason.
Please note that this only applies to purchases via the web shop, www.dacilia.se and NOT to, for example, company orders that are made by direct contact with us at DACILIA.
You always have the right to cancel your purchase free of charge if the item is out of stock or in the event of delays.
The right of withdrawal does not apply if the product’s packaging has been opened in any way or if it has been used.
We ask you to check that the shipment is intact and that the goods are undamaged.
Should the shipment be damaged, we ask you to check on site that everything is included in the package.
Always save packaging and bottle / can / bag and document the damage (photograph).
We need this for a complaint to the carrier.
All food products must be returned in unopened packaging.
Returns are sent to:
Elogistik Marknadsservice AB/Dacilia
533 33 Götene
If you exercise your right of withdrawal, we will refund what you have paid for the item as soon as possible or at the latest within 30 days from the day we received the item. You must pay the return costs yourself when you return the item.
Normally we send your goods within 1-3 working days from the order (in Sweden) and 3-5 working days (in Finland, Denmark, Germany, The Netherlands Belgium and Italy)
In connection with your order leaving our warehouse, you will receive a delivery confirmation email.
Contact us if you have not received this email within 3 working days after placing an order.
We offer free shipping for all orders over 500 SEK within Sweden and free shipping for all orders over 800 SEK in Germany, Denmark, Finland, Netherlands, Belgium and Italy.